Troubleshooting
I can’t sign in
Section titled “I can’t sign in”See Signing in. The two usual causes are using a different email from the one you were invited with, and an expired code.
I don’t see a project, or an item in the sidebar
Section titled “I don’t see a project, or an item in the sidebar”You may not have access to that project yet, or your role doesn’t include that area (for example, Agent is for editors and admins). Ask an account admin. See Permissions.
The agent says it isn’t set up
Section titled “The agent says it isn’t set up”An admin needs to add an API key (and a model) under Settings → Project settings → Agent. See Set up the agent. If the page says a key is saved but no model is chosen, pick one in the Model box.
The agent says the spend cap was reached
Section titled “The agent says the spend cap was reached”The month’s estimated spend reached the cap an admin set. They can raise it in the same place, or it resets next month.
“Over the limit” next to Run query
Section titled ““Over the limit” next to Run query”The query would process more data than the project allows. Add a date filter, filter more, or choose fewer fields. See Query size and limits. An admin can raise the limit if it is too low for legitimate work.
Explore shows no tables
Section titled “Explore shows no tables”Explore only shows models from committed dbt code, after a successful run. Commit in Build, run dbt on the committed code, and Explore refreshes itself. An admin must also have turned Explore on.
A dbt run failed
Section titled “A dbt run failed”Open the run in Build → Runs and read the end of the log; dbt’s message names the model and the SQL error. Fix the file, save, and run again. Failed scheduled runs email the person who created the schedule.
A pipeline failed or is stuck
Section titled “A pipeline failed or is stuck”Open Pipelines → History on it (editors see the reason). Typical fixes: new credentials in Edit source, or waiting for the next scheduled run after a temporary limit at the tool. See Manage pipelines.
My notebook stopped
Section titled “My notebook stopped”Notebooks stop after 60 minutes without activity. Press Start again; files in notebooks/ are kept.
An external dashboard doesn’t load
Section titled “An external dashboard doesn’t load”The other service has to allow embedding. For Looker Studio, enable embedding in the report (File → Embed report) and use the https://lookerstudio.google.com/embed/… link. If a dashboard shows a sign-in page, the report isn’t shared with the people who open it.
Still stuck
Section titled “Still stuck”Contact your Reflective Data account manager and tell them the project, what you did, and what you saw (a screenshot helps).
“That repository already has code” when moving to GitHub
Section titled ““That repository already has code” when moving to GitHub”Moving a managed repository copies it into a GitHub repository, and only into an empty one so nothing is overwritten. Create a new empty repository on GitHub (no README) and choose that.